11-13-2017 09:44 AM
Hello, I have been using my printer for years. All of a sudden the BK colors are printing lines. I've done multiple cleaning and deep cleanings, with no change. I also changed out the BK cartlidge. Is there another step?
11-13-2017 08:42 PM
Okay, thanks for the information. The only color that's malfunctioning is the BK. So I'm wondering why the other colors are working properly?
I will google about getting the head replaced.