10-28-2021 01:34 PM
My pixma pro 100 is not recognizing ink cartridges at all. Hoping someone can give me something to try. Message i get is "an ink tank cannot be recognized". It wont recognize any of them. For a few months, this happened every time i replaced ink, but turning it off and back on always fixed untill recently.
The lights are all on when i open it, but if i take one ink out they all go off, seemingly till I turn it off and back on.
Figured a longshot, but hoping for a miricle if anyone has advice or ran into this before.
12-20-2021 03:04 PM
Please open the cover to your printer and remove all of the ink tanks. Please make sure that all of the tape/cellophane has been removed from each ink tank.
Also, please make sure that you are using the correct ink. From left to right, the correct ink is:
If you continue to have difficulties, please contact our support group using the following link:
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