Pixma Pro-100 Gray Hazy Prints

[petersons11]

I just purchased the Pixma Pro-100 to replace my i9900.  I loved the i9900 and always had amazing photo prints that were crisp and vibrant, but it starting getting very streaky and cleaning wouldn't resolve it.  I am so disappointed with the prints off the Pro-100.  They are horribly gray and hazy.  I've done everything I can think of and nothing is helping.  Any suggestions before I return it?  

[jrhoffman75]

1. what operating system

2. did you run a nozzle check

3. can you post a screen shot of what you are getting

[petersons11]

Windows 7.
Yes, did a nozzle check. Looks fine.
I don't know how to add a pic. I took a side by side of the print from the i9900 and the Pro-100.

[petersons11]

[petersons11]

Ok, figured it out, I just couldn't do it from my phone.  The pic isn't the greatest, but the left is from the i9900, colors are sharper and more vibrant.  The right is the Pro-100, the greens seem very gray, colors are just dull.

[jrhoffman75]

What paper are you printing on?

What operating system macOS or Windows?

[petersons11]

Windows 7
Canon premium glossy photo paper

[jrhoffman75]

I don't see a media type for that paper in my Pro-100 driver. Maybe its a profile mismatch.

Can you try a different paper that has a profile in the Pro-100 driver?

[petersons11]

I've used 3 different types of photo paper and the results have been the same.

[jrhoffman75]

Give Canon a call at 1-800-OK-CANON.