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Occasional Contributor
Posts: 14
Registered: ‎12-29-2018

PRO-4000: Few 44" wide Canon paper choices

I have a 44-inch-wide ImagePROGRAF PRO-4000. Most of the paper rolls in this size offered by Canon are 42 inches, not 44. Why does Canon short the two inches on most of the papers and canvases they offer? I can't understand why they sell a 44-inch-wide printer, but then, say, only offer artistic canvases at 42 inches.

 

I'd love to be able to say to my clients that I can print "up to 44 inches (times unlimited length)" and be done with it, but now I have to say, "I can print up to 44 inches for some papers, but 42 inches for others." It adds friction to the sale.

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Neil
Indigo Image Lab, Inc.
Product Expert
Posts: 1,941
Registered: ‎07-28-2014

Re: PRO-4000: Few 44" wide Canon paper choices

[ Edited ]

Hi indigoimagelab,

 

It is recommended that you contact technical support via phone for assistance with this issue.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.  A Technical Support Representative can assist you with your inquiry.

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