PIXMA Pro9900 says ink level is low, but it is full!

[Janness]

Ink cartridge is full, but I keep getting a message that it is near empty. (10%) I've tried turning off the printer and on again, lifting the ink cartridge out and putting it in again.  

[Michael]

Hello.

Make sure that you are using genuine Canon ink tanks.  If you are using third-party or refilled ink tanks, the levels may not be detected properly. 

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[Janness]

I ALWAYS use Canon ink. So that's not the problem.... What else could it be? 

[Patrick]

Hi Janness,

Because the issue persists, it is recommended that you contact our support group using the following link:

http://Canon.us/ContactLI

[northern40]

When it says it is low, that just means it is giving you time to order a new cartridge.  I have found I can do about 3 more 13x19 prints, and then it gives me the message that it is now Out Of Ink.  I have a PIXMA Pro10.