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Posts: 2
Registered: ‎11-27-2018

Pixma Pro-100 cuts off the end of the paper

[ Edited ]



I have this trouble with pro-100 where the end of any photo and any photo size is cut off. I had to return it and get another one and that one had no problem. For some other reasons I had to return that too and switched stores and the third Pro-100 I got has the same problem as the first pro-100: It doesn't print the end of the images.


UPDATE: It's worse with 4 by 6 Matte and Glossy papers!


photoshop 4by6.png


Print Studio Pro:





This is what comes out!!!!!








Here's what I see in Print Studio Pro:



Here's what comes out:





Notice how the end is not printed. I tried this with letter size, A4 size, A3+ size etc. What I see in Print studio pro is not what I get on the printer.



I checked the printer firmware and it says it's 2.001 which indicates it's the newer models of pro-100.


Also note that there are no margins set in anything, not in print dialog, not in print studio pro.


I even tried printing different images with my phone instead of my PC (in case I have something on the PC messing around) and the results are still the same.



Another note, the image I'm printing is the exact same image that I tried on the second printer which had no problem.



How can I solve this?



Also, I have noticed the Canon support isn't very active in these forums.



Is there no way to know what's wrong with this printer?



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