PIXMA PRO-100S, head leaking and rubbing on prints

[Jackster22]

Hello everyone.

I have a PIXMA PRO-100S that I bought from new a good few years back. I used it for about 100 photos and then moved house and have had it on my self since. Today, I needed to print a nice photo so got it out, let it clean the heads and checked the head alignment and all that. Everything was good but I needed to replace all the inks as they were already low and the tanks were empty enough.

I tried to print a test 4x6 and noticed some marks on the print.

I have removed the head and it had a lot of black ink on it.

I cleaned it and reinserted it. 

Managed to print the photo I needed, on A4. It is quite dark but I can not see any of the marks.

I then printed a couple 4x6 photos and the marks and ink are back. I have removed the head again and there is just as much ink as before. 

The 6x4 paper is the free Canon stock that came with it. It is flat.

Is my head damaged and in need of replacing? 

Just to note, I have only seen the marks on 6x4. Not A4.

[JayC1]

Hi Jackster22! Thanks for posting in the Canon Community Forum. I see that your PIXMA PRO-100 is leaving marks on the paper when you are printing on 4X6 inch paper.

You mention that you have already tried cleaning the print heads manually and that only helped for one print (using A4 Size Paper). In subsequent prints on 4X6 inch paper, the mars returned.

If you still have not try printing again on A4 size paper, please do that so we can confirm that the issue only happens with 4X6 inch paper. If there is still no issue on the A4 size paper, please try printing on 4X6 inch paper one last time.

When you are loading the 4X6 inch paper, please make sure that it is in the portrait orientation. If you would like to see an illustration, please visit the following link in another tab:

https://ij.manual.canon/ij/webmanual/Manual/W/PRO-100S%20series/EN/BG/bg-loading1300.html

If the paper is being loaded in the portrait orientation, please make sure that you are following the recommended paper quantity (load limit) for the tray you are using. Please visit the following link for information on the number of pages that can be loaded:

https://ij.manual.canon/ij/webmanual/Manual/W/PRO-100S%20series/EN/BG/bg-loading1610.html

If you are loading the appropriate amount of paper, please make sure the paper you are using meets the paper thickness recommendations found in the following page of the manual.

https://ij.manual.canon/ij/webmanual/Manual/W/PRO-100S%20series/EN/BG/bg-loading1600.html

If the 4X6 inch paper is on the thicker side of the recommendation, you can try turning on the Prevent Paper Abrasion option. For information about that, please visit the following article:

https://support.usa.canon.com/kb/s/article/ART183650

If none of these suggestions work, I recommend contacting Canon support if the printer is still in warranty. I cannot recommend purchasing a new print head without know if there are other issues causing this problem.

If you have not done so, please create a My Canon account and register the printer so you can contact support via chat or phone. If you have already registered your printer, you can sign into your account to check your support options.

Please use the following link to create or open your account:

https://myprofile.americas.canon.com/us/signin

After you create your account and register the printer, you can click on SERVICE & SUPPORT (in the left column). Then, click on the red box that says GET SERVICE & SUPPORT (on the right side of the page) to find information on the phone and chat support options.

If you run into any more details that may help us troubleshoot or if you have more questions, please respond to this post.

I hope this information helps. Thanks again.

[Jackster22]

I contacted the support and local repair house and had no reply. Gave up on the printer and printers in general. Fed up with them being **bleep** all the time.