PIXMA PRO-100 - not printing even though it says successful.

[signbroker]

I just added my Pro-100 to a new computer. It's online and in Idle mode. Even though a test print or printing a page says it printed successfully there is no print, errors or sounds from the printer. The document is not in the spooling que either.

[jrhoffman75]

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@signbroker wrote:

I just added my Pro-100 to a new computer. It's online and in Idle mode. Even though a test print or printing a page says it printed successfully there is no print, errors or sounds from the printer. The document is not in the spooling que either.

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Need to know computer and operating system as a start.

[signbroker]

AMD Ryzen 7 5700U with Radeon Graphics 1.80 GHz - 32.0 GB - 64-bit operating system, x64-based processor - Windows 11 Pro - 

[jrhoffman75]

Does the driver indicate that it sees the printer, sych as by showing ink levels?

[signbroker]

Yes it recognizes the printer. When I hit "print a test page" it goes to the que, cycles for a moment the goes away. The power button flashes a few times and goes away but doesn't try to print, no sounds and no errors. Only odd thing is the driver says Pro-1 series instead of Pro-100 series. If my memory serves it used to say Pro-100 on previous machines but not 100% certain of that. There is an icon in Devices and Printers that says Pro-100 but is grayed out and does not do anything. The Pro-1 icon is there as well under printers and devices that is connected.

[jrhoffman75]

Sounds like you have installed the wrong driver.

Canon Support for PIXMA PRO-100 | Canon U.S.A., Inc.

Windows may be saying it successfully sent to driver but then driver can't find a printer.

[signbroker]

That's what I was thinking but I was unable to find a Pro-100 driver in the Canon driver list. Only the Pro-1. Do you see a Pro-100 driver available for download?

[jrhoffman75 · Accepted solution]

[signbroker]

Thank you sir, that fixed the problem! Have a great day!

[jrhoffman75]

Glad to help.