PIXMA PRO-100 lines in my print

[jcaywood]

I have the Canon Pro 100.  When I print, there are lines throughout the paper.  I have changed, cleaned and aligned the ink cartridges.  I even replaced the head. I deleted the printer from the computer and then reinstalled. I still have lines.  Paper has gone up $20.00 a box and ink has also gone up.  I would like a solution before I waste more precious resources on a simple print.  Does anyone have any ideas?

[Patrick]

Hi jcaywood,

When lines appear in the printout from your PIXMA PRO-100, first please follow all of the steps provided on this page:

PRO-100 > Overview of the Printer > Maintenance > Faint or Colors Are Incorrect > Maintenance Proced...

If the issue persists, your PIXMA PRO-100 may require service.  If your PIXMA PRO-100 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA PRO-100 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA PRO-100 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[jrhoffman75]

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@jcaywood wrote:

I have the Canon Pro 100.  When I print, there are lines throughout the paper.  I have changed, cleaned and aligned the ink cartridges.  I even replaced the head. I deleted the printer from the computer and then reinstalled. I still have lines.  Paper has gone up $20.00 a box and ink has also gone up.  I would like a solution before I waste more precious resources on a simple print.  Does anyone have any ideas?

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Is this something that just started? Have there been any changes to the computer - new printing software or operating system updates?

[jcaywood]

I think I have the problem solved.  The system told me I had one low ink cartridge.  In reality, there were three.  This, and the fact that I don't use it frequently enough, I believe are the problems.  Once I replaced three or four cartridges, (not cheap)  I have good prints again.  Lesson learned.  Before I print, I believe I'm going pop all of them up to check levels.

[jrhoffman75 · Accepted solution]

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@jcaywood wrote:

I think I have the problem solved.  The system told me I had one low ink cartridge.  In reality, there were three.  This, and the fact that I don't use it frequently enough, I believe are the problems.  Once I replaced three or four cartridges, (not cheap)  I have good prints again.  Lesson learned.  Before I print, I believe I'm going pop all of them up to check levels.

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If you haven't printed in a while run a nozzle check before you print just to be sure all are clear.