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New Pixma Pro-100 suddenly smearing, excess ink

Douglas2
Apprentice

For the past week, I have printed 7 to 10 prints per day on the same paper with no problems. Suddenly this morning, my printer is giving me smeared, excess ink prints. I have tried printing nozzle chexks and head alignment pages as well as cleaning the rollers and the bottom plate (which required three passes to remove excess ink.)

 

Although the test prints are perfect, every print I try on photo paper has the same problem.

 

I would appreciate some help here.

 

Here is a photo of a print, along with the test pages:

 

print error.JPG

10 REPLIES 10

Thanks John,

Will call them on Monday as they are closed for the weekend

 

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