NEW PIXMA PRO 100 WON'T PRINT

[NESTOR07]

HELLO, I JUST GOT A PRO 100 PRINTER AND CANNOT PRINT ANYTHING, even though MAKE ALL THE NOISES  LIKE IF IT IS PRINTING, I ALREADY DID THE CLEANING, BUT NOTHING, PLEASE HELP ME

[jrhoffman75]

We're going to need a lot more info, and please don't SHOUT.

What computer OS? What software are you trying to print from - this will give us a start at helping you.

[NESTOR07]

WINDOWS 10 home, It doesn't print just from the head alignment, I tried the nozle clean up, and nothing, it moves and the paper goes through. Thanks

[jrhoffman75]

So no ink is printing? Since all eight cartridges aren't printing I suggest you call Canon at 1-800-OK-CANON and have them work this through for you.

[NESTOR07]

I was hopping that I assembled something wrong..

[jrhoffman75]

Could be. Try removing and reinstalling the print head. 

Sometimes all the clear wrap doesn’t come off a cartridge and blocks the tiny breather hole. But unlikely occurring on all eight. 

[NESTOR07]

Thanks, i'll try it tomorrow

[ArthurJ]

Hi NESTOR07,

If reassembling the print head does not resolve your issue, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

[NESTOR07]

Ok Thanks