My Canon PIXMA PRO-100 will not load paper

[Gridiron1952]

I need help.  My Pixma pro 100 will not load any paper.  I her the wheels turning but no feed.  This printer had never been used.  

[jfumberg]

in my mac version it doesn't show me that menu. I will look tomorrow. 

[jrhoffman75]

In Printers & Scanners->Options->Utility->Open Printer Utility->Cleaning.

When folks don't supply the OS most people guess it's Windows.

[jfumberg]

Still not loading. It did the cleansing. But it still turns the wheels without grabbing the paper. When shutting down, it fed the paper through, which it was weird. But when I attempt to print, it won't feed the paper giving me the 1000 error. What else can I do? 

[ArthurJ]

Hi,

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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