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Occasional Contributor
Posts: 5
Registered: ‎08-07-2016

Low yellow

A few months ago I purchased a Pro 100 printer and have printed a variety of 4x6 photos and a couple letter size documents with color.  The ink levels on all but one of the tanks show about half full (which I hope is not the normal usage rate).  The yellow is very low and the exlamation point alert shows.  I don't think anything I printed was heavily yellow.  Is it normal for yellow to be used so quickly?  Could there be another problem?

 

BTW: I was away for two months so the printer was not used.  The alert came up the first time I used it when I got home.

VIP
Posts: 8,313
Registered: ‎11-13-2012

Re: Low yellow

Inks are used at different rates. I don't think there is anything wrong.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 5
Registered: ‎08-07-2016

Re: Low yellow

The ink level indicator now show the yellow ink is empty.  Attached is a photo of the ink cartridge.  
Is this what constitutes empty?  The ink levels for the other colors show a little more than half full and the ink levels in the ink side (not sponge side) are about 3/4 full.Yellow ink level - small .jpg

VIP
Posts: 8,313
Registered: ‎11-13-2012

Re: Low yellow

That's not an almost empty cartridge. Is the top peel off fully removed so the vent us uncovered?
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 5
Registered: ‎08-07-2016

Re: Low yellow

The part that tears off when you open the cartridge is completely gone.  These places look like the vents and appear to be uncovered.Yellow ink level - top.jpg

VIP
Posts: 8,313
Registered: ‎11-13-2012

Re: Low yellow

that's it. Give Canon a call at 1-800-OK-CANON and see if they have an explanation. Could be a defective chip. I've never had it happen with my Pro-100.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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