09-11-2015 04:17 PM
Why won't my pc show me my ink levels for my pro9500 mark II? I just switched from a mac to a pc and I just put in the setup cd-rom and it seemed like everything worked fine except when I click on the spot to check ink levels I just get a message that says it can't check the ink levels. They are official canon ink cartrages and I know I'm out of ink only I don't know which color. Why won't it show me my ink levels? Any help would be greatly appreciated. Thank you for your time.
09-12-2015 06:54 AM
Make sure all your software is up to date and try using Canon My Printer to check level.
09-13-2015 09:25 AM
When you open the ink try door doesn't the empty ink cartridge blink? I believe it does. You don't need the computer to tell which one is empty.
Also check you have a bi-directoinal USB cable. You need a real Printer USB cable and not just some off the wall USB.
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