Imageprograf pro-310 can't print after Mac Tahoe update

[MDL_canon]

I am using a MacBook Pro M1 max and can't print after upgrading to OS Tahoe.  I have tried to reload the driver and printer software without success.

Can anyone point me in the correct direction to get going again?

Thanks,

Markl

[shadowsports · Accepted solution]

Greetings,

How is the printer connected and to what?  

The printers support portal has a driver available for Tahoe.  PRO-310 CUPS Printer Driver Ver.29.5.0.0 (Mac)

https://www.usa.canon.com/support/p/imageprograf-pro-310?srsltid=AfmBOor07Uwsv7Z7Pp24FkR6rMLNuTyOxrn...

I'd start by removing the printer from your system. If you are using a USB cable, disconnect it as well.

Remove any print driver you may have installled.  

**Restart your system.

USB connection: run the cups installer, do not connect the printer until prompted to do so.

For wireless or ethernet:  Optional but recommended > I would assign the printer a static or reserved IP on your network. This ensures persistency and reliable connectivity.  

Install the printer as an IP printer on your system.  Then run the cups installer.  

If you are unclear on this process, just ask for assistance. 🙂

[MDL_canon]

Thanks for your help.

Is your suggestion to install the printer as a static IP printer and then to run cups?

Can you please hold my hand regarding installing the printer with a static IP address?

Perhaps I am dense, but all along it has been a bit of a struggle to get the printer installed.

[shadowsports]

Greetings,

There are no silly questions.  Yes your assumption is correct.  Start by connecting the printer to your router.  (Wireless or Ethernet). Once done, you can reserve or assign the IP address your router has given the printer in the router's admin portal.  Make note of the IP and restart the printer.  Confirm it's using the assigned IP.  

You can do this by looking at the list of attached devices in the router's admin portal, or by entering the IP in a web browser and confirming it's web server displays, or by pinging the printer from a terminal window using the ping command.  >ping the IP address, then enter. 

Example.  >ping 192.168.1.99

Once you are ready to proceed, open the printer and scanners properties dialogue.  Near the top, you'll see a little globe.  Click that.  In the top dialog box, enter the IP address you assigned to the printer.  A box two lines down will populate with the same address.  This field is editable. Give your printer a friendly name.  Proceed with adding the device. Just go with the defaults. 

Now run the cups driver.  Once that's complete, open the printers and scanners dialog box again, right click on your IP printer and select properties.  Near the bottom of the dialogue, there's a box for the driver the printer is using.  Use the drop down and confirm it's using the Canon driver you just installed.  

Then test.  

[shadowsports]

I can boot up one of my Macs and take screenshots if needed.  😉

[MDL_canon]

Thanks for your help.  I removed everything and started from scratch this morning and by incorporating your suggestions have the printer working.

[shadowsports]

Good morning ,

Thanks for your feedback. Glad it worked!