12-19-2018 08:19 PM
I just set up my new Pixma Pro 100. I am trying to print a 300 dpi image at 12x12". I am currently using 13 x 19" paper set to borderless printing. I'm on a Mac and printing from Photoshop. I've printed thousands of photos so I know what I'm doing in PS. This is my first wide-format printer and first time using the 13x19 Canon Pro Luster.
What am I missing?
12-20-2018 11:13 AM
12-20-2018 02:47 PM
John, Here is what I know and what 've done.
On Mac OS High Sierra v. 10.13.6
Using Adobe Photoshop CS v.13.0.6
Using a new Canon Pixma Pro 100
Downloaded new printer driver yesterday -
PRO-100 series CUPS Printer Driver Ver.16.20.0.0 (Mac) | 09/02/18 |
in Photoshop the file is 360 dpi, Scaled print size = 100% 12" x 12", position = center
Paper is set to A3+ 13" x 19" Borderless
Preview shows image as on paper as indicated in settings.
I click PRINT and I get a 6.75" x 6.75" image printed 2" from the top of the paper with 3" side margins.
I hope that's enough info for starters. Let me know if you need any other specific info.
12-20-2018 03:52 PM
When you added the printer under System Properties->Printers and Scanners do you see an IJ series printer or an AirPrint printer?
12-20-2018 04:00 PM
I don't recall. Perhaps an IJ series, but I'm not sure.I do remember there being a question that I did not have an answer for.
Should I reinstall?
12-20-2018 04:53 PM
12-20-2018 05:54 PM
Thanks, John. In preferences the Canon IJ Network is associated with the printer. The other option that came up was Bonjour and I chose IJ network when installed. It appears that PS is using the IJ series printer. It says it already exists.
I installed Print Studio Pro so will go figure that out. Not sure what you mean by using it within PS.
I really appreciate all of your help. At this point it looks like everything is set up correctly. Emails print out just fine (as a test), so it must be PS that is the problem.
12-20-2018 05:58 PM
12-20-2018 08:08 PM
I was so excited because I selected automate in PS and with the Print Studio Pro dialog box preview everything look like it was goinng to print at 12" x 12". Alas, this time it printed at 6.25 x 6.25 (I lost .5").
So I will have to call Canon.
Thanks again for all of your suggestions. I sure wish they would have worked.
Lesley Riley
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