IPF6400 Wont Load Roll Paper: Crooked Paper

[rholden35]

Hi there! I have a IPF 6400 and whenever I load my roll paper, I get an error message that the paper is crooked and it won't take. Any ideas on what is causing this?

[Crista]

Hi rholden35!

Thanks for posting in the Canon Forum! Canon does not provide direct support for the imagePROGRAF series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OKCANON (652-2666) and we will be happy to provide dealers who are in your area.

[rholden35]

So...Canon does not provide custom support for it's own product???!