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Help needed: Ink marks on backside of prints on Pro-1000 printer

kevin_talbot
Apprentice

I recently started having problems with ink "roller marks" on the backs of some prints. I get them even after performing multiple "roller cleaning" and "bottom plate cleaning" procedures on the printer. The test pages after "roller cleaning" come out just fine - no marks. 

I am not able to print on the back side of any double-sided photo papers now due to this. It's a 5-year-old printer but has always worked fine with no issues until this started very recently. The marks are always on the "trailing edge" of the print. I have attached a couple of examples. 

Is there any cleaning operation I can do to resolve this? Can I open the printer to get direct access to rollers to clean them with alcohol or some other cleaning solvent? 

 

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