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Having a serious problem with my Canon PRO 4000 printer when I insert a new MBK cartridge it drains

Rodagon80
Apprentice

My 700ml MBK Cartridge displayed empty. I inserted a new 160ml cartridge and I could hear it dripping into the main tank.

It displayed full and I made 2 11x17 inch prints.

I turned the printer back on the next day and the cartridge displays as empty!

What happened to the 160ml of new ink? Is it leaking somewhere into the botton or back of the printer?

I don't need a flood of black ink on the beige carpet that is under the printer.

How do I get support from Canon Professional Printers Support?

Some things are NOT easy to find on the website.

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