Fine black line on print, Pro 1000

[Mike09]

Hello All

I'm getting a fine black line across my 8.5 by 11 prints about 1 1/2 inches from the bottom in portrait mode (left side in panoramic) with my Canon Pro 1000. The line is in the same place for every print and appears to be printed intentionally from the printer head (not a smear or streak). So far I have done a head alignment and a head clean to no avail. I'm going to try reloading the printer software next. 

Suggestions are appreciated. Thanks! Mike

[ArthurJ]

Hi,

You can try a bottom plate cleaning using the steps HERE. 

If the issue persists, I recommend you reach out to Canon support. Our team will be able to assist you in real time with this matter. You will need to register your Canon gear HERE to access additional support options.

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