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Error message using PrintStudioPro & Lightroom CC 2018

HarryBH
Apprentice

I've installed the latest version of PSP. Lightroom shows the plugin for PSP but when I click on it I get the following error message... I'm using a Pro-10 printer.

 

The destination folder for this operation is missing.

 

/Library/Caches/Canon/PrintStudioPro/PrintStudioPro_LR_TEMP

 

I checked the folder indicated and, of course, it's not there. A search of my hard drive doesn't reveal it either. What's the deal???

HBH

4 REPLIES 4

Patrick
Product Expert
Product Expert

Hi HarryBH,

 

If you open that folder and create the "PrintStudioPro_LR_TEMP" folder yourself, does the error persist?

 

Also, please make sure that you are selecting File and then the Plug-in Extras dropdown.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Yes, I tried creating the folder, "PrintStudioPro_LR_TEMP, and then trying to open Print Studio Pro again. It failed. I tried restarting LR and attempted to open it again, it failed. I tried this before contacting Canon but failed to mention in my original post.

HarryBH

maybe try reinstalling the PSP plugin?

 

Applications/Canon Utilities/Print Studio Pro/Plug-in Install

 

Do you have PSP 2.2.1?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

OK! Problem solved... Think operator error... DUH!

 

Library/Caches/Canon/Print Studio Pro/PrintStudioPro_LR_TEMP - my version

 

Library/Caches/Canon/PrintStudioPro/PrintStudioPro_LR_TEMP -correct version!

 

Thanks for the help fellows.

Harry B

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