Error when trying to print to PROGRAF Pro-1000 from Professioal Print and layout

[Bluefisher]

Keep getting the error - "Please check the printer's operational panel or the Remote UI." I've deleted and re-installed the printer driver several times, there is no message on the printer operational panel, and I've clicked on "Display remote UI" with no results. I can print with no problems from Lightroom. A secondary issue is trying to get the printer to recognize non proprietary paper ICC profiles. Right now I can only print with Canon paper.

Any help would be appreciated.

Thanks!

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1.What version of the Mac or Windows operating system are you using on your computer?

2.Are connecting via USB or is it over a network?