Error E161-4050

[HollyB]

I was setting up my brand new IPF 6450 last night and during the initial ink charging process, I received an Error E161-4050 message and cannot do anything else.  It was after hours so I couldn't call Canon.  I send an email to tech support but haven't heard back. 

Has this happened to anyone or does anyone know what the cause might be? 

[Spectator]

Hi there.Try following: First of all check if any obstruction on a way of the carriage.Jam interlock swirch of the cover, so you can run plotter with open cover.Load paper roll.Watch it to see if paper gets to a carriage area.If it does, see if multisensor comes on to check the paper then uou have problem with main board or carriage board or both

[dhump]

Spectator:

Thanks for your reply. I have observed the paper loading with the interlock jammed and the cover open. It seems to be aligned ok and it does come out under the print head area. I am no sure what you mean by "see if the multisensor comes on". What exactly do I observe? Thanks.

[Spectator]

HI I rrapet my last message.Cause I am not sure if it got posted
When paper being loaded, look in between carriage and paper.Sensor is on a left side of the carriage.It should ,during the load , shine light onto 5he paper and would read amount of light reflected off the paper.This way printer determines size of the paper.If it never comes on , it will give either error code or message that it can not detect size of the paper.If it is a case, then problem with the main boatd or carriage boatd or both.