1 ACCEPTED SOLUTION
The cause of of the "An error occurred while printing" issue for Easy PhotoPrint Editor has been found, and there is a solution.
On March 9th, Microsoft released their monthly Cumulative Update for Windows 10. This is the direct cause for the issues with not only Easy PhotoPrint Editor, but also a wide variety of other software programs and printers. Two emergency, or "out-of-band" updates have been issued since that date. One on March 15, the other on March 18th. A link to the Microsoft posting is below:
Windows message center | Microsoft Docs
In order to fix this issue, you will need do download, at minimum, the March 15th update. If you still have issues, you will need to download the March 18th update. I can confirm that for my case, the March 18th update resolved my issues.
When you go to download the updates, you will seen many different options available. In order to find the right one, you will need to find your version of Windows. To do that, you will need to go to two places: "Start -> Settings -> System -> About" will give you the operating system and version number that you are currently running. "Start -> Settings -> Update and Security -> Windows Updates" followed by selecting "View Update History" will show you what types of update you should download. I will use my computer and its settings for demonstration purposes. Please note that your configurations may be different, but the instructions for finding the information is the same. I have included pictures below:
Once you have these two pieces of information, you will want to select the update that matches your system:
You will be taken to the appropriate page for that update. Towards the bottom of the page, you'll see your update options. In my case, I selected Microsoft Update Catalog:
This will bring up a new page, with various download files. You will again need the your type of system and your version number to select the correct update. In my case, it was "2021-03 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5001649)". Once you download the file, follow the instructions and restart your computer when prompted.
I hope this information is helpful and you will all be able to use your equipment again at full capacity.
I have the EXACT SAME problem on my TS705
spent 4 hours trying to fix this issue.
Downgraded my PC, Re installed the software, Changed Settings to Default, Factory Reset the Printer and much more..
Seems like Canon have their own issue which they should fix
as in my opinion this is Unfixable to the public!
What happens is it says the error message, but still takes in paper the disc but then "Prints" it but it just comes out the printer BLANK! this includes Anything printed on the app
There is an obvious issue with the software..
Pathetic!
The cause of of the "An error occurred while printing" issue for Easy PhotoPrint Editor has been found, and there is a solution.
On March 9th, Microsoft released their monthly Cumulative Update for Windows 10. This is the direct cause for the issues with not only Easy PhotoPrint Editor, but also a wide variety of other software programs and printers. Two emergency, or "out-of-band" updates have been issued since that date. One on March 15, the other on March 18th. A link to the Microsoft posting is below:
Windows message center | Microsoft Docs
In order to fix this issue, you will need do download, at minimum, the March 15th update. If you still have issues, you will need to download the March 18th update. I can confirm that for my case, the March 18th update resolved my issues.
When you go to download the updates, you will seen many different options available. In order to find the right one, you will need to find your version of Windows. To do that, you will need to go to two places: "Start -> Settings -> System -> About" will give you the operating system and version number that you are currently running. "Start -> Settings -> Update and Security -> Windows Updates" followed by selecting "View Update History" will show you what types of update you should download. I will use my computer and its settings for demonstration purposes. Please note that your configurations may be different, but the instructions for finding the information is the same. I have included pictures below:
Once you have these two pieces of information, you will want to select the update that matches your system:
You will be taken to the appropriate page for that update. Towards the bottom of the page, you'll see your update options. In my case, I selected Microsoft Update Catalog:
This will bring up a new page, with various download files. You will again need the your type of system and your version number to select the correct update. In my case, it was "2021-03 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5001649)". Once you download the file, follow the instructions and restart your computer when prompted.
I hope this information is helpful and you will all be able to use your equipment again at full capacity.
