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Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-100 print job.

kbcons
Apprentice

Mods, please note that I will be cross-posting this to the Office Printers forum.

 

There are several Canon printers here; the above mentioned MB5420 and PRO-100 as well as an MF249dw.

 

Conditions:

Mac Mini late 2012, 16GB memory, 500GB SSD, i7, Catalina (updated current as of 9/11/2020)

Canon Maxify MB5420 (Current as of 9/12/2020)

Canon PIXMA PRO-100 (Current as of 9/12/2020)

Canon ImageCLASS MF249dw (Current as of 9/12/2020)

All the above devices are connected via Ethernet, with static mapped IP addresses.

 

Observation:

Driver installations appeared to be completely normal using "Canon Inkjet Network" for the MB5420 and the PRO-100.

When the CUPS print drivers for all the above printers are installed, I am unable to print to the PRO-100. "Filter failed" error message. When I remove the drivers for the MB5420, print jobs for the PRO-100 are processed normally. The presense of the MF249dw driver has no effect on the PRO-100. The presense of scanner drivers for the MB5420 has no effect on the PRO-100. Printing to any of these devices from a Windows 10 Pro machine is normal with all drivers installed.

 

Desired endgame:

I would prefer to have the MB5420 available to me as the default printer for everyday use.

 

Ideas?

 

Ken...

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi kbcons,

 

Please follow these steps:

 

 1.  Click on the Apple in the upper left corner and then System Preferences.

 

 2.  In System Preferences, click on Printers & Scanners.

 

 3.  On the left side, please click on the MB5420 one time and then [-] at the bottom to remove it.

 

 4.  Click on the [+] and then "add printer or scanner".  The Add window will appear.

 

 5.  In the Add window, please click one time on the MB5420 - Bonjour multifunction that appears.

 

 6.  At the bottom, next to "Use", please select "Airprint".

 

 7.  Click Add.

 

Does the issue persist?

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

2 REPLIES 2

Patrick
Product Expert
Product Expert

Hi kbcons,

 

Please follow these steps:

 

 1.  Click on the Apple in the upper left corner and then System Preferences.

 

 2.  In System Preferences, click on Printers & Scanners.

 

 3.  On the left side, please click on the MB5420 one time and then [-] at the bottom to remove it.

 

 4.  Click on the [+] and then "add printer or scanner".  The Add window will appear.

 

 5.  In the Add window, please click one time on the MB5420 - Bonjour multifunction that appears.

 

 6.  At the bottom, next to "Use", please select "Airprint".

 

 7.  Click Add.

 

Does the issue persist?

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

>  Does the issue persist?

 

The issue appears to be resolved - soft of. Printing to the PRO-100 is slower than before.  Printing to the MB5420 seems normal, and I'm hoping that I will have full functionality with the Airprint driver.

 

Clearly, this is a work-around and I'd prefer an actual fix.  Hopefully, this actual fix will come in a driver update.

 

Thank you,

 

Ken...

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