I havent been using my printer so i haven't been doing my firmwares updates like i should. I missed 1.2 and 1.3, now i want to update it to the latest firmware and it keeps giving me an error. I have tried my windows 10 and windows 7 and both are giving me the same error while updating the firmware. it shuts down the printer mid way and says it cannot connect to the printer. no data transfers. drivers are installed on the computer and it works, and it can print. i just want to update the firmware. If someone can kindly help me with this, thank you in advance.