04-04-2020 08:48 PM
04-05-2020 09:20 AM
So that the Community can help you better, we will need to about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
04-07-2020 11:43 AM
If you are connecting via WiFi the blue light should be on. I don't understand what you mean by "won't work"