Canon Pro100

[Cathymurd]

My Proi100 is not printing dull colors, as with other complaints, it is printing all wrong colors!  i.e. a black and white photo prints with the top half green!  I've tried nozzle clenaing, deep cleaning and every other option on the utility menu to no avail.  What is wrong?

[jrhoffman75]

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@Cathymurd wrote:

My Proi100 is not printing dull colors, as with other complaints, it is printing all wrong colors!  i.e. a black and white photo prints with the top half green!  I've tried nozzle clenaing, deep cleaning and every other option on the utility menu to no avail.  What is wrong?

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1. have you performed a nozzle check? (Or are you calling a nozzle check a nozzle cleaning?) If so, did it print correctly?

2. Try reinstalling the printer driver.

3. What software are you printing from?

[Cathymurd]

I’m using a Hallmark greeting card software and have done the nozzle check, nozzle cleaning, deep cleaning etc. the test page looks ok except the colors aren’t vivid - very pale.

[jrhoffman75]

The nozzle check isn't very vivid. As long as all the colors pront and there are no lines or gaps it should be good.

Canon Knowledge Base - Print the Nozzle Check Pattern on a PIXMA PRO-100

Has the Hallmark software ever worked for you?

Do you have other software you could try printing a test image?

[Cathymurd]

The Hallmark software has worked fine. I’ve used it, or various versions of it for years. But I’ll try another software - good idea.

[jrhoffman75]

Have you used the Hallmark software with the Pro-100 before?

Can you post a screenshot of the Hallmark print setting page?

[Cathymurd]

I've used it for a long time, with more than one Pro 100. It worked beautifully for about a year with this latest Pro 100 but after  did Christmas cards using it, it started getting wonky with the colors and now it is just terrible.  

[Cathymurd]

I just printed a photo using the Pro 100, outside the Hallmark software - just straight from Photos and the color is fine.  Does that means something is wrong in the Hallmark software settings?

[jrhoffman75]

That would be my guess. Can you post a screenshot of the settings dialogue?