Canon Pro-2000 Not seeing Ink

[Allison19]

I have two Canon Pro's (one a 2000 one a 2100) that has stopped recognizing that there is any ink cartridge in Gray and sometimes other colors as well. I have tried new cartridges and still nothing.All it says is ink not installed properly.

Anyone know of a way to fix this without spending more than the cost of a new printer on parts?

[jrhoffman75]

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@Allison19 wrote:

I have two Canon Pro's (one a 2000 one a 2100) that has stopped recognizing that there is any ink cartridge in Gray and sometimes other colors as well. I have tried new cartridges and still nothing.All it says is ink not installed properly.

Anyone know of a way to fix this without spending more than the cost of a new printer on parts?

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Welcome to the forum Allison.

This is a user participation support forum. 

Have you tried contacting Canon or the supplier of your printers?

[Allison19]

Hey! I have contacted support and they wanted to try replacing a part they think MIGHT fix the problem, but it was going to end up costing close to $1000. I was hoping to see if someone else had a solution first.

[jrhoffman75]

Jose Rodriguez (AKA jtoolman) has a Facebook page where a lot of printing techies hang out.

You could also try posting on printerknowledge.com