05-01-2023 12:04 AM
Hello-
I just recently bought and connected my printer via USB. I am very happy with the print output quality, and the Prof'l Print interface works well. My problem is that every time I initiate print on my computer (MacBook), the LED screen on the printer gives me a message that the wrong paper size is loaded (No it's NOT!). When I see this message, I have to press a few buttons and then "next" and finally "Print Anyway" in order to start the actual printing. The printer does indeed print accurately; however, why does it keep doing this? I set the paper type and size correctly on the computer (using the Pro Print Layout plugin), but the LED on the printer is not getting the message! It's a pain because I have to get up from my desk and run across the room to finagle with the printer buttons, whenever I print something. Somebody, please tell me how to get rid of this printer error message. Thanks in advance.
05-01-2023 09:27 AM
Go here, register your printer and then initiate a support contact with Canon. They will walk you through it.
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