Canon Pro-100 - Does Not Display Cyan

[FSM]

How many users have had a problem with the printer heads and nozzles?  I have had two Pro-100 and they both have had problems with the Cyan portion of the printer head and maybe nozzle.  After maintenance deep cleaning at least a dozen times, still doesn't print the cyan color.  I don't use the printer often but I keep maintenance on it.  You don't know you have a problem until the color prints are off color.  My previous Pro had the same problem I I just bought another.  I guess that was a mistake.  These printers are not cheap.  Its upsetting because its just one portion of the printer head and its makes the printer useless.  Thanks.

[ArthurJ]

Hi,

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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