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Frequent Contributor
Posts: 28
Registered: ‎11-10-2016
Accepted Solution

Canon Pixma Pro-100

I just tried to print to my Pro-100 and I get a message"Attention required".  That is all I get, no error number or anything else to tell me what might be wrong.  Any suggestions as to what to do with this one?

 

Is there anyway to tell if a particulalr ink is low, if that is the problem.  With my previous printer a 9900, I use to be able to get a display that showed all the inks and their levels and whether or not an ink neede to be replaced.  I don't seem to have this functinality with this printer.

 

Any insight that anyone might have will be greatly appreciated.  Thanks.

 

WesternGuy

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Respected Contributor
Posts: 1,702
Registered: ‎11-19-2017

Re: Canon Pixma Pro-100

[ Edited ]

Greetings,

 

What version of windows are you running?

 

"Attention Required" message.

 

What I suggest.  Restart the Print Spooler Service.

 

Windows 10??

 

Start Menu > type "services.msc"

press enter

Services dialog opens

Find Print Spooler

 

Right click on it and select restart on the context menu

 

PS.png

 

Checking Ink Status

 

Open the IJ Status Monitor

IJ.png

 

 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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Product Expert
Posts: 501
Registered: ‎11-13-2019

Re: Canon Pixma Pro-100

Hi WesternGuy.

 

Were you printing to a CD label, or to a larger paper size?

 

If performing CD printing, the inner cover should not be lowered, and the CD tray not inserted, until specifically directed to do so by the computer.

 

If printing to a larger size of paper, or to a thicker paper type (such as Cardstock or Art Paper), the dimensions set or expected density may prevent it from feeding from the rear tray.  Lower the manual feed tray on the very back of the printer and try feeding from there.

 

If the paper size and type are normal for the rear tray, and feed source is set accordingly, ensure the dust cover in front of the rear tray is flipped down over the paper.

 

If the printer is connected by USB, check the USB cord, end to end, for any signs of damage.  If necessary, replace it.  If the printer is connected by WiFi, and any changes have occurred on the network (new router, router firmware update, etc.), you may need to reconnect the printer to the wifi

 

If all of the above does not correct the issue, check the printer for any flashing lights.  A flashing alarm lamp (with or without a flashing power lamp) indicates an error, and the pattern of the flashing indicates the specific error.  If the alarm lamp is flashing, you will want to contact support.  If you're in the U.S., phone-based support is available at 1-800 OK CANON (1-800-652-2666) 8 am to 8 pm Eastern Time, Monday through Friday.  If you are located outside of the U.S., you may find the correct branch of Canon through the Canon Global website:  http://global.canon/en/support/

 

 Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well. 

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Frequent Contributor
Posts: 28
Registered: ‎11-10-2016

Re: Canon Pixma Pro-100

Darius, thanks for your response.  I was printing on 81/2 x 11 plain white paper.  The printer is connected to my computer directly through one of its ports.   I will try again and look for any flashing lights.  I am in Canada, so will have to check with support here.

 

I am wondering itf the print head is gone, but I don't know how to check for that "problem".

 

WesternGuy

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Frequent Contributor
Posts: 28
Registered: ‎11-10-2016

Re: Canon Pixma Pro-100

shadowsports, thanks for the detailed reply.

 

I am running Windows 10.  I will try and find the Printer Spooler, but it might take me a bit of time as I am not really that techie in this day and age.  Found it and restarted it.

 

I am not sure how I find the IJ status monitor.  This is something new for me.  Perhaps you can indicate where this is found.  Thanks.

 

WesternGuy

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Frequent Contributor
Posts: 28
Registered: ‎11-10-2016

Re: Canon Pixma Pro-100

shadowspsorts, restarting the Spooler seems to have resolved the problem.  Thank you.

 

WesternGuy

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Respected Contributor
Posts: 1,702
Registered: ‎11-19-2017

Re: Canon Pixma Pro-100

Check the IJ link in my post above

 

https://ugp01.c-ij.com/ij/webmanual/PrinterDriver/W/PRO-100S%20series/1.0/EN/PPG/dg-c_ink.html

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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