11-27-2019 04:34 PM
I just tried to print to my Pro-100 and I get a message"Attention required". That is all I get, no error number or anything else to tell me what might be wrong. Any suggestions as to what to do with this one?
Is there anyway to tell if a particulalr ink is low, if that is the problem. With my previous printer a 9900, I use to be able to get a display that showed all the inks and their levels and whether or not an ink neede to be replaced. I don't seem to have this functinality with this printer.
Any insight that anyone might have will be greatly appreciated. Thanks.
Solved! Go to Solution.
11-29-2019 08:15 AM - edited 11-29-2019 08:17 AM
What version of windows are you running?
"Attention Required" message.
What I suggest. Restart the Print Spooler Service.
Start Menu > type "services.msc"
Services dialog opens
Find Print Spooler
Right click on it and select restart on the context menu
Checking Ink Status
11-29-2019 12:07 PM
Were you printing to a CD label, or to a larger paper size?
If performing CD printing, the inner cover should not be lowered, and the CD tray not inserted, until specifically directed to do so by the computer.
If printing to a larger size of paper, or to a thicker paper type (such as Cardstock or Art Paper), the dimensions set or expected density may prevent it from feeding from the rear tray. Lower the manual feed tray on the very back of the printer and try feeding from there.
If the paper size and type are normal for the rear tray, and feed source is set accordingly, ensure the dust cover in front of the rear tray is flipped down over the paper.
If the printer is connected by USB, check the USB cord, end to end, for any signs of damage. If necessary, replace it. If the printer is connected by WiFi, and any changes have occurred on the network (new router, router firmware update, etc.), you may need to reconnect the printer to the wifi.
If all of the above does not correct the issue, check the printer for any flashing lights. A flashing alarm lamp (with or without a flashing power lamp) indicates an error, and the pattern of the flashing indicates the specific error. If the alarm lamp is flashing, you will want to contact support. If you're in the U.S., phone-based support is available at 1-800 OK CANON (1-800-652-2666) 8 am to 8 pm Eastern Time, Monday through Friday. If you are located outside of the U.S., you may find the correct branch of Canon through the Canon Global website: http://global.canon/en/support/
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
11-29-2019 12:41 PM
Darius, thanks for your response. I was printing on 81/2 x 11 plain white paper. The printer is connected to my computer directly through one of its ports. I will try again and look for any flashing lights. I am in Canada, so will have to check with support here.
I am wondering itf the print head is gone, but I don't know how to check for that "problem".
11-29-2019 01:03 PM
shadowsports, thanks for the detailed reply.
I am running Windows 10. I will try and find the Printer Spooler, but it might take me a bit of time as I am not really that techie in this day and age. Found it and restarted it.
I am not sure how I find the IJ status monitor. This is something new for me. Perhaps you can indicate where this is found. Thanks.
11-29-2019 04:00 PM
Check the IJ link in my post above