Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎07-18-2013

Canon Pixma Pro 100 setup

Hi,

I recently purchased Pixma Pro 100 printer. I followed the instructions to setup the printer but it is not working. It is throwing Canon 5100 error.

I am pretty sure I followed the written instructions correctly but wanted to double check. I went to canon website. I see they are links to 'How To' videos on the product page but when I click on the link, it says the video file is corrupt.

Is there any other source where I can get help? I just got it yesterday and I am holding back to contact service center till I figure out I have done everything right from my end. I checked in Youtube but did not find anything useful.

 

And I am using Mac Laptop(and it is running on Lion OSX)

Please help!

 

-Srinath

Highlighted
Product Expert
Posts: 286
Registered: ‎01-16-2013

Re: Canon Pixma Pro 100 setup

Hi sbhas1,

 

A 5100 error indiactes a hardware error that requires service has occured.  I  recommend checking inside the printer for any remaining orange packing material.  If it has all been removed, I recommend using the Contact Us link to get in touch with our support staff who can provide available service options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement