05-18-2020 10:29 AM
Hi! I've had this printer about 6 years and just got a new desktop computer with Windows 10 but when I try to install printer, the computer says "Caution! Cannot detect printer. Check that the printer is on and that the cable is connected, etc." I've tried putting the USB in different ports, I've disconnected it and restarted computer and reconnected it, I've removed it from the control panel and reconnected, I've tried installing the driver from the Canon website, I've tried installing using the original CD, and I've used the Microsoft printer troubleshooter - but I keep getting the same message... Not sure where to go from here. I've never had any problems with my old computer. Thanks!!
05-18-2020 04:40 PM
Nevermind. Tech support was able to help me - it was a weird involved situation. Thanks!
05-19-2020 11:29 AM
Hi AnnMarie.
Was it something very unique to your situation or is it something worth knowing to assist others?
05-20-2020 07:02 PM
It was apparantly a unique situation. For some reason the computer didn't want to install the driver with the USB cord attached. In the end we were able to add the printer wirelessly to the network and then install it after that - or something like that... I'm not very good with this stuff! At any rate, it works now! Hurray!
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
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