01-04-2014 09:43 PM - edited 01-05-2014 05:00 AM
After I setup my printer and was prompted to run an alignment test I received the error 2500. I then ran a cleaning cycle and then a nozzle check cycle and found out group 2 (bk, gy, lgy, c) wasn't printing at all. After several cleaning and deep cleaning attempts I still encountered this issue. I re-read the instructions to see if I missed out on anything. Despite it's warning, I removed the printhead to see if I left any orange tape. I noticed that the left side for Group 1 had ink residue while the right side was dry. Even after running many cleaning and deep cleaning cycles it was dry.
I tried my luck again after 12+ hours and Group 2 is still not working. Everything is installed properly - ink cartridges are seated properly and the indicator lights are on for all 8.
The only thing that managed to change is the "ink level," or rather the printer is telling me Group 2 is close to empty while a visual inspection shows a near full cartridge of ink.
I am more than frustrated at this point. I own several Canon products, but this is the first that has been defective.
Any ideas?
Thanks!
EDIT: 01.05.14 @ 0152
I went over everything once again and found nothing out of place. Ran the cleaning cycles again and followed up with a nozzle check and the only thing new is I've ran "out" of LGY and the rest of Group 2 ink are down to their last drops (according to the chip on each cartridge).
Now I've "wasted" ink as I am sure there's no way to reset the information on the ink cartridges (the Group 2 tanks are full!).
This has been one major headache. Honestly, it's a POS. I experienced zero issues with my Canon MG3100 printer after setup and was hoping for the same experience with a more expensive, sophisticated printer.
01-05-2014 09:44 AM - edited 01-05-2014 09:46 AM
Is this a brand new printer? And you did the set-up exactly as instructed?
Most time I find folks think they have everything done correctly just to find later on, they did indeed miss something.
I can't stress this enough. Run some blank paper through it.
1- Remove ALL the ink cartridges from the printer
2- Check that there is no residual tape on the cartridges.
3- Then clean the contacts on the cartridges (the hole where the ink comes out) as well as inside the printer itself
NOTE: Clean the contacts with a small amount of warm water on a cotton swab until no ink comes off on the swab.
4- If any of the other cartridges are low, empty, leaking or bulging, replace them with genuine and original ones.
5- Then turn off the machine and unplug it for a few minutes.
6- Insert the cartridges and check to see if the issue persists.
The printer does not work if one of the cartridges is empty, even if you are going to print with the other cartridge. So, you will need to install full cartridges in order to print. This is true even if you are going to print only in black.
01-05-2014 03:37 PM
Is this a brand new printer? And you did the set-up exactly as instructed?
Most time I find folks think they have everything done correctly just to find later on, they did indeed miss something.
I can't stress this enough. Run some blank paper through it.
Brand new.
Yes, I set it up exactly as instructed. I even went through the steps several times to see if I missed anything. I've removed and re-installed the ink cartridges and printhead numerous times. I made sure that each ink cartridge was install properly and in their designated spot.
1- Remove ALL the ink cartridges from the printer
Did that.
2- Check that there is no residual tape on the cartridges.
Did that.
3- Then clean the contacts on the cartridges (the hole where the ink comes out) as well as inside the printer itself
NOTE: Clean the contacts with a small amount of warm water on a cotton swab until no ink comes off on the swab.
Did that.
4- If any of the other cartridges are low, empty, leaking or bulging, replace them with genuine and original ones.
They are original and they are full. The dang chips on them read "low," when they are in fact full.
5- Then turn off the machine and unplug it for a few minutes.
Did that.
6- Insert the cartridges and check to see if the issue persists.
Did that and the issue continues.
BTW, the "error 2500" came from the printer and not from your Windowsw OS?
If it is from the OS, there may not be anything wrong with the printer!
I received the error when I was running the setup > alignment. I even tried printing an image that has blacks and grey to see if my computer was the issue, but everything came out in pinks and reds. Running a nozzle check cycle only has Group 1 printed out. Nothing comes out for Group 2.
Thanks for your reply. I've done some researching myself and so far what you've posted I've tried already. I'm leaning towards a faulty printhead and/or faulty Group 2 ink cartridges (though come on, what are the odds that all four cartridges are bad? The PM cartridge between Group 2 is working fine.) If nothing works, I'm going to try my luck with an Epson equivalent.
01-05-2014 04:29 PM
Of course you can do whatever you want but it is a fact that most people that use the Pro-100 find it to be an excellent printer.
Yours is brand new so Canon will fix anything that is wrong.
You also know you can not look at a cartridge and tell if it is full?
01-05-2014 09:49 AM
BTW, the "error 2500" came from the printer and not from your Windowsw OS?
If it is from the OS, there may not be anything wrong with the printer!
01-05-2014 04:32 PM
What do you mean,..."I removed the printhead" ?
If you did actually take the whole print head out, there may be a big problem with warranty work.
01-05-2014 09:12 PM - edited 01-05-2014 09:35 PM
01-06-2014 10:21 AM
What I meant, if you remove the print head and damage it Canon is not likely to replace it under warranty. It is very fragile.
What I meant is, you can not just look at a cartridge and tell how much ink is left in it.
From the Canon manual...............
01-06-2014 10:28 AM
It is possible your print head is faulty. That is why I think you should not remove it.
Once you exhaust the logical procedures, you probably need to consult Canon Service or Support.
01-25-2014 10:17 AM
Were you able to get this resolved? I'm having the exact same issue with a brand new PRO-100. Followed the setup procedure exactly as directed. Have deep cleaned twice. Have triple checked everything and group 2 still won't print.
Thanks!
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