07-06-2014 06:56 AM
I am hoping someone can help me: I have a Pixma Pro-100, and I'm experiencing some banding issues when I print to 11x14 paper. It's near the bottom of the paper. I don't experience it when I put in any other size paper (including 11x17, 5x7, 8x10). I am using Red River Paper (Satin), and have not had this issue before, and have printed quite a bit of 11x14 prints. I have done two deep cleanings as well as a printhead alignment, and I am still having this problem. Anys suggestions?
The banding is basically three bands, one on top of the other, and if I print black, it looks dark gray. I hope this makes sense. Thanks everyone!
07-28-2014 03:26 PM
Hi rholden35,
Because of the nature of the issue that you are experiencing, it is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.
Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.
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