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imageRUNNER ADVANCE C5540i Gray horizontal line on second page of 2 sided scan

ncarver530
Apprentice

I am trying to scan 16 pages of double sided paper on a canon ir-C5540 and a gray line appears about an inch from the top of the second side of each page. Does anyone know a work-around?

1 REPLY 1

Danny
Moderator
Moderator

Hi, ncarver530!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

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