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Advance Image runner C5800 series Label Sheet Lost


I put one label paper sheet (Avery) in tray 1 on top of regular letter paper that was there not knowing that label paper should go in the multipurpose tray and printed my labels. However, it took the label paper sheet in but it actually spitted out my label text on the regular letter paper that was underneath it. My question is, where did that label sheet go? We've printed a lot of stuff since then and the printer is fine. So it didn't jam it. Help me solve this mystery, please. 



Hi, vladagadion!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit and choose your country or region from the map for local support.

We hope this helps!