Intermittent Borderless Printing Issue with New G3290

[TinyManticore]

I have just purchased a new Canon G3290 MegaTank Desktop Printer. I am having issues with the image printing an offset, leaving a white bar on the right side of my print.

Could anyone provide advice before I call customer support or return the printer? 

Thanks in advance!

--Peter

Here is an example of the printer working correctly:

Correctly printing image

Here is what it looks like when it prints incorrectly, which is most of the time:

Incorrectly printing image with white band at right

Details:

I am using MacOS 15.7 with Adobe Illustrator 29.8 to print my document. I am using the following settings:

Printer: G3090 Series
Paper: Classic Crest Solar White 110 gm card stock
Illustrator
From print dialog
Page Setup: select format for Canon G3090
Paper Size: US Letter Borderless
Setup: Note: You have to reset these settings for every print. Presets don’t work.
Printer: Canon G3090
Media: Cardstock
Quality: Best
Collate: Off

Pictures of the Illustrator dialogs if helpful:

Illustrator page layout

Illustrator Print dialog

Page Setup Dialog

Setup dialog 1

Setup dialog 3

Setup dialog 4Setup dialog 5Setup dialog 6

[Danny]

Thanks for joining the conversation, TinyManticore!

So that the Community can help you better, we need to know exactly which Canon printer model you're using as your post mentions both the PIXMA G3290 and the PIXMA G3090. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[TinyManticore · Accepted solution]

Hi Danny. Thank you for your response.

Sorry about that confusion. I am using a PIXMA G3290 Printer with the provided G3090 series printer driver. I hope that clarifies things.

I think I found the solution though. I found some 30% lighter weight card stock from the same manufacturer that seems to feed without the shifting issues. I've done several test prints and all came out great. I hope that this is useful to anyone out there facing similar issues.

Thanks again!

Peter

[Danny]

Glad to hear that!  While you're at it, you might also want to make sure you've got the right software for the job.  The G3000 family of printers may be different enough from the G3200 family that the software for one might not necessarily work right on the other.  You can download everything you need for free for the PIXMA G3290 right HERE.