imagePROGRAF TA-20 Banding out of the box

[palbert]

From a brand new printer (see image).  Any thoughts?  Have run cleaning with little to no difference.

[Patrick]

Hi palbert,

Because this issue is hardware related, it is recommended that you contact technical support via phone for further assistance with your imagePROGRAF TA-20. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.