iR-ADV C5250 no longer scans to SMB after NTLMv2 only is enforced

[gerwen]

In an active directory enviroment, when NTLMv2 is enforced, this MFP fails to scan with an error #801 in the logs.

The AD account gets locked out in the process if repeated scan attempts are made.

There are no SMB client settings related to NTLM in the settings, unlike some of the newer copiers.

Is there perhaps an update to software/firmware that can help?

[Arthur]

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!