iPF6100 new print head not working

[aztecmedia]

I have replaced a print head on our iPF6100 but it still says it needs to be replaced. I ran an A and B cleaning cycle, even though I didn't think that was needed. Still getting the same message to replace the print head that is brand new. Any idea on how to fix this?

[Patrick]

Hi aztecmedia,

Because this issue is hardware related, it is recommended that you contact technical support via phone for further assistance. Please dial 1-800-423-2366, Monday-Friday 9:00 am to 6:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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