Unable to access settings/registration in Remote UI

[anoriega]

Our school owns a iR-ADV  C7572 III. When using the web remote UI: Portal - Settings/Registration I get the message: "Restricted from displaying this page". I've tried to find the setting to remove this restriction by login into the device itself, I've spend quite a good amount of time standing in front of the machine trying to find the setting to no avail. The machine is located significantly far away from where I am and is inconvenient having to get to the machine every time a change needs to be made. We have another black and white machine very similar to this one and I can access the settings on that one with no problem. 

I will greatly appreciate if someone can help understand why this option is restricted. I am starting to think it might be related to some sort of license issue.

Thank you!

[shadowsports]

Greetings,

Like all of Canon's business class printers, the web UI is protected.  This is a security feature, not a license issue.  You must set up a PIN to access it.  This was likely done by your dealer, or vendor (person) you purchased the device from.  Once set, it cannot be by-passed.  IR devices are not supported directly by Canon, they have a dealer network who does this for them.  Contact your dealer for assistance. 

[anoriega]

Thank you for the reply. I am able to access the we UI interface; it is the specific settings/registration that I am unable to access. So, what you are telling me is that there is a hidden pin somewhere?

[dineshkumar]

Alright, I just faced the same issue with my machine and I had to do some modifications.

From the copier, if you have access to the administrator login, log in to the same (default pin is 7654321). Go to Settings/Registration and choose Device settings->Management Settings->User Management-Authentication Management->choose Administrator, edit and UNLINK the department ID. Restart the machine, log in to Remote UI. Now you should be able to access Settings without restrictions.

[anoriega]

Thank you dineshkumar for taking the time to reply to this problem. I follow you instructions to the best of my understanding, however, I am unable to find an "UNLINK" department ID. As it is visible in the picture the department ID is empty. Unless I am in the wrong screen.

[dineshkumar]

Hi,

If you could come this far, create a new user for authentication as "admin" set a pin and password but make sure you do not link any id or pin to it. Use that user credentials at the Remote UI login!!

Cheers...

[anoriega]

Success!! I am able to get into the Settings/Registration part of the UI. Comparing with one of the other copiers I notice that those have the PIN turn off. I guess is not the best practice, I will make it more secure once I understand the relationship between Password-PIN-ID. For some reason it is still a little cryptic to me. I guess the machine was requiring a PIN that never was set? I don't know...

In any case your last post pointed me in the right path. Thank you very much again! 

[shadowsports]

Greetings,

As @dineshkumar points out, there are basically 2 possible scenarios.

You need a PIN to access the remote UI and there is likely a username and password for making system wide changes to settings.  If you know these items, you will have access to both the UI via a web browser and/or directly on the printer's control panel. 

Other profiles can be created and linked to a Dept ID, which might limit access to certain portions of the printer's settings.  We can't speculate on this.  If you are unsure, I would suggest again that you contact your dealer for assistance.  Canon's dealer network is designed to provide this type of support.