TA-30 Invalid Admin Password

[nhanimator]

Hello,

We are trying to upgrade our firmware for the first time, but entering the serial number as the admin password returns the message "The entered values are invalid." We have never upgraded the printer and have never done anything with the printer requiring the password.

Any suggestions on what we could try or how we could possibly reset it?

Thanks,
John

[Patrick]

Hi nhanimator,

To reset your admin password of your imagePROGRAF TA-30, please contact technical support via phone for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative will resolve this issue for your quickly via phone.