Scan to a folder stop working after Windows 11 update - IR4245

[OmarAPI]

We have a lot of computers here in the office connected to the IR4245 through the SMB Protocol to scan to a folder. The computers that went through the Windows 11 update lost connection to the printer but the others still can scan with no problems. Those printers that are experiencing the problems are getting an error report page from the printer saying: "TX Image Set Not To Display". What happen? What can we do to regain connection? Thanks

[Stephen]

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666), and we will be happy to provide you with the names of dealers in your area!

[OmarAPI]

We already did but they couldn't solve the issue