03-06-2022 12:11 PM
Hi,
I just moved my Prograf Pro-2000 and installed the ink cartridges BEFORE I turned on the printer. You could hear the ink fill the reservoirs but the menu said to NOT install the ink yet. What should I do? Anyone have experience with this mistake?
Jay
03-09-2022 02:10 PM
The printer will normally go through motions once it is powered on after a transport procedure is performed. The ink lines should not fill up until you have followed the prompts on the printer for installing the inks and closing the cover. In this case, try turning the printer off and remove the ink. Then power the printer on and continue the procedure as prompted.
If you continue to have difficulties, please call our phone support group at 1-800-423-2366, Monday - Friday 8:00 AM - 8:00 PM. ET.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.