Windows Server 2012r2 print server

[rjhardy90]

I am troubleshooting an issue with Canon copiers not printing PDFs or Images from a 2012r2 print server. I have yet to figure out why they are unable to print these certain documents/images. Any advice?

[Tiffany]

Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[rjhardy90]

iR-ADV C5550/5560 UFR II

iR-ADV C5535/5540 UFR II

[Tiffany]

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you. If you don't have a dealer and you're in the United States, please call us at: 1-800-385-2155 and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.