Imagerunner C3530i scan to email error

[JTB]

Our copier has scanned to several company email addresses for years. Out of the blue, it scans, this error pos up SMTP Server Authentication Error and then it prints a page with an error message. An ideas how to fix? I have spent 3 hours researching and looking through all of the copier settings. It is also 'offline'. Is that the problem?

[Stephen · Accepted solution]

The following are Authorized Canon Dealers in your area:

USA DATAFAX INC 
821 JUPITER RD# 407
PLANO, TX, 75074
469-467-7900

IMAGENET CONSULTING, LLC 
3223 COMMANDER DR STE B
CARROLLTON, TX, 75006
214-217-1347

DEX IMAGING, INC 9.56 miles
2805 E PLANO PKWY
PLANO, TX, 75074
813-288-8080

If you need more (if these aren't valid), let me know! 

[Stephen]

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

[JTB]

We have called Canon in the past. The robot answering calls does not recognize our machine model verbally. It is a continues loop of a robot asking the same questions. We have tried with 3 employees, all speaking english.

[Stephen]

If you're saying your machine doesn't have a sticker somewhere on it for whom to contact for support, I can help! What's your city & state?

[JTB]

I have called 800-385-2155. We are in Plano, TX.

[Stephen · Accepted solution]

The following are Authorized Canon Dealers in your area:

USA DATAFAX INC 
821 JUPITER RD# 407
PLANO, TX, 75074
469-467-7900

IMAGENET CONSULTING, LLC 
3223 COMMANDER DR STE B
CARROLLTON, TX, 75006
214-217-1347

DEX IMAGING, INC 9.56 miles
2805 E PLANO PKWY
PLANO, TX, 75074
813-288-8080

If you need more (if these aren't valid), let me know! 

[JTB]

Thank you so much for your help. We have a service call scheduled and they are aware of our problem.

[Stephen]

Also, our sales team can help you find a dealer as well - they're at 800-385-2155.

[JTB]

Stephen - Thank you for the help. When they are a dealer, does that also mean servicing/repair or II need to call them to find that out?

[Stephen · Accepted solution]

You'll want to call to double-check. If none of them do repairs, just let us know, and we'll get you in touch with someone!