Error generating Cert Key on Canon imageRUNNER ADV C5030

[Adam-K]

Whenever I try to create a new cert, I get the following error, "An error has occurred when generating the key."  I have tried different combinations of years and location fields in case that was an issue.  A technitian came out to look at it from the company that services this and another newer printer.  He said it's just too old and possibly isn't able to connect to the servers to create the cert.  I understand this mode is old but is that really true?  I'm asking the network team to verify if the firewall is blocking any ports.  

[Adam-K]

[Danny]

Thanks for joining the conversation, Adam-K!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!