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ImageRUNNER ADVANCE DX C3826i won't accept coated paper


I need to use coated paper in our copier.  When I load the paper in the multipurpose tray and change the paper type, the OK option is not lit and it will not accept the paper in the multipurpose tray.  Any ideas? 



Thanks for joining the conversation, elvernon!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit and choose your country or region from the map for local support.

We hope this helps!



The printer is not able to discern the paper type.  It simply prints what it is told to on the media type selected.  Quality issues can result if the wrong paper type is selected.   If the OK button is not becoming clickable, then the printer is not set to use the multi-purpose tray for the print job you've specified.

If you are unable to figure this out, I'd work with my local dealer to ensure the tray is selectable and mapped correctly for the job.   

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